A day post the management rolled 311 mobile app to register grievances, residents all over the capital appear to be ignorant of any such improvement. SDMC 311 app of South corporation had only 10 installations and no grievances late till this week. EDMC 311 of East corporation had 5 installations and more than 25 grievances while the North DMC 311 of north corporation had just 1 installation and more than 10 grievances from the similar user.
Senior executives stated that all services offered by the domestic bodies are obtainable on the application and users might be allowed to register grievances employing their location.”We will publicize about the application via our executives. It will allow us to recognize the problems that will be solved at the most primitive stage,” claimed a senior official of SDMC to the media in an interview.
The RWAs, on the other hand, said that although the system has been positioned in place, civic entities must focus on the reply time to every grievance. “It is handy now to record a grievance, but if the department carries on to pay no attention to it then there is no point of the application,” claimed CEO of URJA, Ashutosh Dikshit, to the media in an interview. President for East Delhi RWA Joint Front federation, BS Vohra, underlined that people are not even conscious about the application. “The local entities must promote so that more and more users begin to employ it,” he claimed further.
Mayors stated that they have instructed councilors to inform RWAs via letters and conduct conferences to spread consciousness about the app. “As of now, all the grievances enrolled with the mobile application will be solved at the earliest as possible and executives will be made answerable. If any of the executives becomes unsuccessful in their duty, we will take firm action,” claimed mayor of SDMC, Kamaljeet Sehrawat.